Answers to your questions
Q: What types of loans do you make?
A: Loan Express makes traditional installment loans. Traditional installment loans are a type of credit that has been around for over a hundred years. Our loans are not payday loans, but loans with affordable monthly installment payments.
Q: What are your office hours?
A: Our office hours vary slightly by location. Generally, we are open from 8:30 a.m. to 5:30 p.m. We encourage you to visit the Location Page, search for the office closest to you, and check their business hours.
Q: Can I contact you by email?
A: Yes, simply click on the Contact Us button at the top of the page. Your email will be sent to our Corporate Office and promptly answered.
Q: Who do I contact about problems or issues with my loan?
A: We want to know about any issues or problems you are experiencing and would encourage you to contact the branch office that is servicing your loan. You can obtain their contact information by going to the Locations Page and searching by the city name. If you have contacted the servicing branch and they were unable to resolve the issue, use the Contact Us button to get the corporate office phone number or email us directly.
Q: How do I report a customer service issue?
A: Customer service is our number one priority. If you feel that you were not treated or serviced properly, please let us know right away. Use the Contact Us button to get the corporate office phone number or email us directly. We promise to promptly contact you and resolve the issue.
Q: Can I borrow money for any reason?
A: Yes. The reason you need the money is not important, just that you have a need or desire for extra cash is good enough. Many of our customers borrow money for unexpected expenses, car repairs, vacations, school expenses, home improvements, major purchases, Christmas, and so much more.
Q: What size of loans do you make?
A: Our typical loan is between $200.00 and $1,400.00 with a maximum term of 12 months. Unlike PayDay Lenders, Loan Express is a traditional installment lender offering affordable monthly payments.
Q: Do you report to the credit bureau?
A: Yes! We report all payments, made or missed, to the credit bureau. This is your chance to be rewarded for your excellent payment history or repair & improve your credit score.
Q: Do you provide any incentives for telling our friends and family about Loan Express?
A: Yes, we are thrilled when a customer refers their friends and family. It is our confirmation that we have provided a valuable service. To say “thank you,” we will send you a check for $50.00. For more details visit the $50.00 Referral Bonus Program page under Services.